Shipping Policy
Shipping & Delivery Policy
Last Updated: May 2025
Effective Date: May 2025
Welcome to KITOKITO. This Shipping & Delivery Policy outlines the key information regarding order processing times, shipping methods, delivery estimates, and associated costs for your purchases. Please read this policy carefully before placing an order.
1. Order Processing Time (Pre-Shipment)
Due to the nature of our Group Buy and Pre-sale models, all products require a preparation and sourcing period before they can be shipped from our warehouse.
- Estimated Processing Time: 15 to 20 business days from the date your order is confirmed and payment is successfully received.
- What This Means: This period is required for order consolidation (for Group Buys), manufacturing (for Pre-sales), quality checks, and packing. You will receive a notification with tracking information once your order has been dispatched.
2. Shipping & Delivery Time (Transit)
Once your order leaves our warehouse, the delivery time varies significantly depending on the destination country and local customs procedures.
- Estimated Delivery Window: Approximately 5 to 20 business days after dispatch.
- Important Note: This is an estimated range and not a guaranteed delivery date. Actual delivery times may be affected by factors beyond our control, including but not limited to:
- Customs clearance procedures in the destination country.
- Local postal or courier service efficiency.
- Weather conditions, holidays, or unforeseen logistical events.
- Tracking Your Order: You can track the real-time progress of your shipment using the tracking number provided in your dispatch confirmation email. The most accurate delivery status will always be provided by the carrier’s tracking system.
3. Shipping Costs
Shipping fees are calculated based on the final paid amount of your order (after any discounts or promotions).
| Order Value (Final Amount Paid) | Standard Shipping Fee |
|---|---|
| Orders under $250.00 | A flat fee of $25.00 USD will be applied at checkout. |
| Orders of $250.00 or more | FREE standard shipping worldwide. |
4. Important Notes & Disclaimer
- Customs, Duties, and Taxes: All prices on our website are exclusive of any import duties, taxes (such as VAT, GST, etc.), or brokerage fees imposed by the destination country. These charges are the sole responsibility of the customer. We are unable to estimate these fees, as they vary by country and are determined by local authorities.
- Shipping Address Responsibility: It is the customer’s responsibility to ensure the shipping address provided is complete, accurate, and in a standardized format. KITOKITO is not liable for packages lost, returned, or delayed due to incorrect addresses. Any reshipping fees will be borne by the customer.
- Carrier Selection: We reserve the right to select the most reliable and efficient logistics partner for your region to ship your order.
- Policy Updates: KITOKITO reserves the right to update this Shipping & Delivery Policy at any time without prior notice. The policy in effect at the time of your order will apply.
5. Contact Us
For any questions regarding your order’s shipping status or this policy, please contact our customer service team:
- Email: support@kitokito-eth.store
- Live Chat: Available on our website.
We appreciate your patience and understanding, especially for our Group Buy and Pre-sale items, as we work to ensure you receive quality products directly from our sourcing and production cycle.
The KITOKITO Team
